T-Cubed is a trouble ticket manager for logging and reporting trouble incidents for a wide variety of environments. T-Cubed was originally designed for IT support calls, but is generic and flexible enough that it can be used in a wide variety of other environments, such as:

• Customer support calls
• Field service calls & maintenance tracking
• Software development and bug reporting coordination
• Operations management & coordination

Some of T-Cubed's many attractive features include:

• Multiple property support
• Three levels of ticket severity
• Multi-user support
• Simple, easy-to-read ticket reports

T-Cubed collects and records the following data for each new trouble ticket:

• Property where issue ocurred
• Caller's Name
• Call-back number for the caller
• Specific device or product the issue concerns
• The problem
• Diagnosis / Recommended action to take

T-Cubed is a small and compact application with a small footprint (around 8MB when newly installed) and requires minimal system resources to run, making it ideal for installation on most any size computer or laptop.

T-Cubed System Requirements:

• Microsoft Windows 95 / 98 / 2000 / XP
• 10 MB of free hard drive space
• Desktop resolution of 800x600x256 or better
• Internet or LAN connection required for DSA utilization

Ticket tracking at multiple levels

Detailed ticket progress entries

T-Cubed DSA (Data Synchronization Agent)

T-Cubed's primary feature that makes it a unique and powerful tool is its ability to allow multiple users to share a common trouble ticket database from anywhere where they have access to a local area network, or an Internet connection. This is accomplished by a companion utility called the T-Cubed DSA (Data Synchronization Agent)

The T-Cubed DSA is installed on a computer that all T-Cubed users can access via a TCP/IP network connection, and holds a copy of the entire trouble ticket database. With the DSA, T-Cubed users from anywhere around the world can share their ticket data and keep synchronized with everyone else.

T-Cubed Lite

If you don't need multi-user support and plan to install T-Cubed on a single computer station with a single user, we offer T-Cubed Lite. You get all of T-Cubed's great trouble ticket tracking features but without the DSA support.

Try T-Cubed for FREE today!

T-Cubed and the T-Cubed DSA are free to try for an unlimited period of time. The trial, unregistered version of T-Cubed is limited to handling a maximum of 20 trouble tickets and up to 2 users can connect to the T-Cubed DSA. Purchasing a software license and registering your software will remove these limitations.

The type of license purchased determines the number of users permitted to connect to the T-Cubed DSA using that license and share ticket data. A single-user license allows 1 user to connect to the T-Cubed DSA with that license. Multi-user licenses allow multiple users to connect to the T-Cubed DSA with the same license.

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